Craftsman Questions Anybody?
Thread Starter
Registered User
Joined: Oct 2008
Posts: 24
Likes: 0
Craftsman Questions Anybody? I've been working for Sears for 2 1/2 years now in all of the following departments: hardware, lawn & garden, paint, fitness, sporting goods, and water heaters/softners. Yes its alot of stuff to remember on top of my studies. If anyone has any questions about Sears products, warranties, policies, mr anything else I will be glad to help. I have trained many new sales people in my time here and I've also seen them tell some customers some stupid stuff too. Our policies can be really stupid sometimes so I can help clarify if need be; they should be the same nationwide.
Thread Starter
Registered User
Joined: Oct 2008
Posts: 24
Likes: 0
Yeah I know its like wtf? Actually a majority have 1 year warranty, but you need to save your reciept, just take it in broken w/receipt and they should switch it out for you. The full digital torque wrenches have only 90 day warranty w/receipt. The 2 cheapest models (#44978, #44690, and #44642) have the the beam design and have lifetime warranty, but you probably wouldn't want them.I guess they consider them to be more liable to breakdown since they are more complicated. Back in the day they used to have lifetime, I have seen some from the 70's and the old guys get mad that they don't have the same guarantee, nothing I can do about it
.
Actually, I just looked at our website and some are sayin 90 days, but they must be on verge of changing. Here in central cali most are 1 year. I'll check tomorrow at work.
.Actually, I just looked at our website and some are sayin 90 days, but they must be on verge of changing. Here in central cali most are 1 year. I'll check tomorrow at work.
Last edited by adrian87camaro; Oct 26, 2008 at 11:35 PM.
Adrian, what's the warranty on the Companion line of tools (if any)? Seems the Companion pry bars don't like being used as a chisel LOL.
http://www.sears.com/shc/s/p_10153_12605_00930475000P
Thanks
http://www.sears.com/shc/s/p_10153_12605_00930475000P
Thanks
Thread Starter
Registered User
Joined: Oct 2008
Posts: 24
Likes: 0
Yeah, I don't sell that one, except if they need the clearance and want to stick with craftsman. Stay away from the speedy lift jacks too, we've had problems with them. If you still got your receipt then you got 1 year unlimited exchanges if its broken just take it in broken with receipt. If you want to exchange it for another one you generally have 90 days, but our new return policy allows us to do it even longer after that, as long as the manager thinks it is within reason. If you gonna get another one just stick with the old fashion one, #50136 I think.
Thread Starter
Registered User
Joined: Oct 2008
Posts: 24
Likes: 0
Adrian, what's the warranty on the Companion line of tools (if any)? Seems the Companion pry bars don't like being used as a chisel LOL.
http://www.sears.com/shc/s/p_10153_12605_00930475000P
Thanks
http://www.sears.com/shc/s/p_10153_12605_00930475000P
Thanks
Last edited by adrian87camaro; Oct 27, 2008 at 08:29 PM.
Trending Topics
Thread Starter
Registered User
Joined: Oct 2008
Posts: 24
Likes: 0
Checked at work today and we still have 1 year warranty on most of our torque wrenches, except the ones I mentioned in my last post. Like I said they might be changing over, I will keep an eye out on freight and see if the new ones have different warranty. The warranty is whatever the label on the back says. If they do switch over save your label that says 1 year warranty in case it breaks that way you can show the associate at the store.
LS1 Tech Stories
The Best V8 Stories One Small Block at Time
Topdon ONE vs. Artidiag 800 BT2: Which is the Diagnostic Tablet For You?
Pouria Savadkouei
Gas Monkey Built a 6-Wheel Ferrari Testarossa With a Corvette LT4 Engine
Verdad Gallardo
7 Most Reliable High-Performance Engines GM Has Ever Built
Verdad Gallardo
Amazing '71 Camaro Restomod Is Modern Muscle Car Under the Skin
Verdad Gallardo
6 Common C5 Corvette Failures and What's Involved In Repairing Them
Pouria Savadkouei
Retro Modern Bandit Pontiac Trans AM Comes With Burt Reynolds' Autograph
Verdad Gallardo
Top 10 Greatest Cadillac V Series Performance Models Ever, Ranked
Pouria Savadkouei
Top 10 Most Powerful Chevy Trucks Ever Made!
Hennessey's New Supercharged Silverado ZR2 Has 700 HP
Verdad Gallardo Companion tools only have the 90 day warranty with receipt. However, in my store it looks like we are replacing the Companion line with one, still made by Sears, called Evolv. You should start seeing them at your local store. This line has a limited lifetime warranty, but have yet to hear if we will do warranty exchanges in the store, I would assume that we are. These tools are cheaper in quality, but are alot cheaper in price. However, I haven't seen any prybars in that brand. Even the regular Craftsman ones would break if you used it as a chisel. You need the Craftsman Professional series prybars (#43288), they have metal caps on the handle so you can use the biggest hammer you want, lol.
I'll check into the 43288 Professional series.
Roy
got a few questions..
first.
will you replace stripped allen heads, be it an allen wrench or socket?
second
What has happened with your screwdrivers, these things are like butter on the ends. I quit buying them, i mean the slightest pressure an they bend. Some kind of china pot metal bs?
third
your a day late and dollar short on this one since i JUST bought a generator. I was wondering what kind of warranty came with these "allpower America" generators you guys carry. I know they are chinese made, but looked all over the website and couldnt find any warranty. Just really curious now. I was looking at the 10kw model
thanks for your time man
first.
will you replace stripped allen heads, be it an allen wrench or socket?
second
What has happened with your screwdrivers, these things are like butter on the ends. I quit buying them, i mean the slightest pressure an they bend. Some kind of china pot metal bs?
third
your a day late and dollar short on this one since i JUST bought a generator. I was wondering what kind of warranty came with these "allpower America" generators you guys carry. I know they are chinese made, but looked all over the website and couldnt find any warranty. Just really curious now. I was looking at the 10kw model
thanks for your time man
Thread Starter
Registered User
Joined: Oct 2008
Posts: 24
Likes: 0
1. Yes, allens are covered under lifetime warranty. BUT, we no longer carry a large assortment of single allen wrenches instore (talking about the L-shaped ones). We clearanced them out about the time I started. If this is the type you are replacing then the associate will have to call the Craftsman tool catalog to have them send you a warranty replacement. This usually takes 7-8 business days, but we have to keep the broken tool. This method of replacement is pretty reliable as I have done it countless times, but sometimes Sears bitches out and decides to discontinue certain items thus rendering the associate unable to provide you with a replacement (I have also dealt with this and it blows for both parties). If it is a allen/hex socket you are replacing, no problem, we carry those instore and they are readily available through the catalog if out of stock. BEWARE the associate that helps you might be a lazyass and not tell you about the catalog exchange, the allen wrenches should have 5-digit item # on them that allows them to order it for you.
2. Yes, they are cheap. I have countless customers come in with the same problem. The only thing I can say is get the Professional series Craftsmen drivers. They are more expensive, but are better made. And if those are the ones you are having problems with, then that shows that Craftsman has hit bottom.
3.The generator should have no more than 2 years of limited warranty; limited meaning it only covers manufacturer defects. My store has never been big in generators, thus I am not too familiarized with them. Your owners manual should definitely say the warranty on it, if you don't have one I could help you find one just need more info on generator.
2. Yes, they are cheap. I have countless customers come in with the same problem. The only thing I can say is get the Professional series Craftsmen drivers. They are more expensive, but are better made. And if those are the ones you are having problems with, then that shows that Craftsman has hit bottom.
3.The generator should have no more than 2 years of limited warranty; limited meaning it only covers manufacturer defects. My store has never been big in generators, thus I am not too familiarized with them. Your owners manual should definitely say the warranty on it, if you don't have one I could help you find one just need more info on generator.
If you want a low pro aluminum jack, buy the blue and silver one from harbor freight. We have 2 of them in our race car trailer and they get used and abused all year and we haven't had any problems out of them in the past three years that we've had them
Thread Starter
Registered User
Joined: Oct 2008
Posts: 24
Likes: 0
Thread Starter
Registered User
Joined: Oct 2008
Posts: 24
Likes: 0
I don't know why, probably cuz they feel homeowners would want a compressor with less maintenance (oil-free). I don't recall us carrying a 30 gallon oiled compressor; it must be before I started working at Sears. The only compressors we have close to that is the 33-gallon oil-free vertical and 25-gallon Professional series oil-free vertical. sixt8firebird1 has worked at Sears longer than me, feel free to chime in cuz most of our compressors bigger homeowner are oil-free now and you might might be able to correct me if I'm wrong.
TECH Addict
Joined: Apr 2002
Posts: 2,417
Likes: 0
From: Waldwick, NJ
I don't know why, probably cuz they feel homeowners would want a compressor with less maintenance (oil-free). I don't recall us carrying a 30 gallon oiled compressor; it must be before I started working at Sears. The only compressors we have close to that is the 33-gallon oil-free vertical and 25-gallon Professional series oil-free vertical. sixt8firebird1 has worked at Sears longer than me, feel free to chime in cuz most of our compressors bigger homeowner are oil-free now and you might might be able to correct me if I'm wrong.
http://www.sears.com/shc/s/p_10153_1...+%26+Inflators
Only if they made a vertical version of it
I've worked at sears part time as a second job for 4yrs now and I couldn't begin to tell you how many craftsman jacks I have returned/exchanged. They are junk. They make good paper weights though
If you want a low pro aluminum jack, buy the blue and silver one from harbor freight. We have 2 of them in our race car trailer and they get used and abused all year and we haven't had any problems out of them in the past three years that we've had them
If you want a low pro aluminum jack, buy the blue and silver one from harbor freight. We have 2 of them in our race car trailer and they get used and abused all year and we haven't had any problems out of them in the past three years that we've had them
http://www.harborfreight.com/cpi/cta...emnumber=40105
Thread Starter
Registered User
Joined: Oct 2008
Posts: 24
Likes: 0
Sorry about that, the horizontal is 25gal
http://www.sears.com/shc/s/p_10153_1...+%26+Inflators
Only if they made a vertical version of it
http://www.sears.com/shc/s/p_10153_1...+%26+Inflators
Only if they made a vertical version of it
Adiran,
These were on sale at the Sears Hardware store by me for $16 a couple of weeks ago - what a steal!!
http://www.sears.com/shc/s/p_10153_1...5433000P?mv=rr
These were on sale at the Sears Hardware store by me for $16 a couple of weeks ago - what a steal!!
http://www.sears.com/shc/s/p_10153_1...5433000P?mv=rr
Last edited by Roy V.; Nov 24, 2008 at 11:03 AM.